Privacy Policy

Last updated: October 2025
Effective date: Upon publication

1. Introduction

Welcome to Agentsio, a UK-based business operated by William Lawrence, Boston, Lincolnshire, United Kingdom. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website, use our AI Receptionist service, or communicate with us.

We are committed to protecting your privacy and handling your data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

If you have any questions about this policy, please contact:
📧 privacy@agentsio.co.uk

2. Data We Collect

Account and Billing Information: name, business name, contact details, payment details (processed securely via our payment provider), and subscription records.
Call and Communication Data: caller ID, call time and duration, audio recordings, transcriptions, and call summaries.
Website and Usage Data: IP address, browser type, cookies, and analytics data for improving our site.

3. How We Use Your Data

We use your data to:

Provide and maintain the Agentsio service
Manage accounts, billing, and subscriptions
Respond to support requests
Improve service reliability and performance
Comply with legal obligations

We never sell or rent personal information to third parties.

4. Voice and AI Processing

Twilio (Telephony & Voice Processing)

Voice calls are handled through Twilio Inc., a secure cloud telephony provider. Twilio processes call audio, caller metadata, and transcripts solely for delivering the service.

Google Cloud (Speech Recognition & Synthesis)

Twilio uses Google Cloud to provide speech-to-text (STT) and text-to-speech (TTS) functionality. This means call audio and generated speech are securely processed by Google Cloud servers for conversion between speech and text. Google does not use this data to train public AI models.

OpenAI (Conversation Handling)

AI-generated responses and summaries are processed via the OpenAI API. Only relevant conversation context is shared. OpenAI does not use submitted data to train its public models and retains temporary logs only for operational integrity.

5. Legal Basis for Processing

Contractual necessity – providing the Agentsio service
Legitimate interests – service analysis and improvement
Consent – optional communications or marketing
Legal obligation – billing and record-keeping

6. Data Retention

Account data: retained while active and up to six years after closure for accounting
Call recordings/transcripts: Call Transcripts We do not store call audio. However, we retain automatically generated call transcripts and summaries so that customers can review previous calls as part of their account records. These transcripts remain available for as long as the customer’s account is active, unless deleted sooner on request. When a customer account is closed, all associated transcripts and call data are permanently deleted from our systems as part of the account removal process.
Analytics logs: anonymised and retained up to 12 months

You may request deletion at any time by emailing privacy@agentsio.co.uk.

7. Data Sharing and Transfers

We share data only with trusted providers essential for operation:

Twilio Inc. (USA) – telephony and routing
Google Cloud (USA) – speech recognition/synthesis via Twilio
OpenAI (USA) – AI dialogue and summarisation
Stripe Payments UK Ltd – billing and payment processing

When data is transferred outside the UK, we rely on approved Standard Contractual Clauses (SCCs) to ensure adequate protection.

8. Cookies and Analytics

Our site uses minimal cookies for functionality and anonymous analytics. You may disable cookies in your browser settings at any time.

9. Your Rights

You have the right to access, correct, delete, or restrict processing of your personal data, to object to processing, and to request portability. To exercise your rights, email privacy@agentsio.co.uk.

If you are unsatisfied, you may contact the Information Commissioner’s Office (ICO).

10. Data Security

We use encryption, secure connections (HTTPS/TLS), and access controls. Twilio, Google, OpenAI, and Stripe maintain enterprise-level compliance with GDPR, SOC 2, and ISO 27001 standards.

11. Updates

We may update this Privacy Policy periodically. The latest version will always appear on this page with the date above.

12. Contact

Questions or concerns? Contact:
📧 support@agentsio.co.uk
📍 Boston, Lincolnshire, United Kingdom