OB Terms & Conditions – Agentsio

Terms & Conditions

Last updated: October 2025
Effective from: Upon publication

1. Introduction

Welcome to Agentsio, a UK-based AI telephony and automation service operated by William Lawrence, Boston, Lincolnshire, United Kingdom (“we”, “our”, or “us”). These Terms & Conditions govern your use of the Agentsio website, AI Receptionist platform, and related services. By using or registering for our services, you agree to abide by these terms.

2. Service Overview

Agentsio provides cloud-based call handling, transcription, and AI-driven virtual receptionist functionality. The service may use third-party platforms including Twilio, Google Cloud, OpenAI, and Stripe to deliver telephony, speech services, AI responses, and billing.

We aim to offer a reliable service but cannot guarantee uninterrupted access due to the nature of internet, cloud, and telecommunication systems.

3. Account Registration

To use the service, you must:

You are responsible for all activity occurring under your account.

4. Pricing and Payment

Our current pricing plans include:

All payments are processed via Stripe Payments UK Ltd. We may revise prices with at least 30 days' notice; continued use of the service constitutes acceptance of any pricing changes.

5. Customer Responsibilities

You agree not to:

You are responsible for complying with applicable data protection and telecommunication laws when handling your customer information.

6. Data and Privacy

Our processing of personal data is governed by our Privacy Policy. You remain the controller of your customer data and transcripts.

7. Service Availability

While we strive for high uptime, the service depends on third-party infrastructure (Twilio, Google Cloud, OpenAI, and Stripe). As a result, temporary interruptions, delays, or data unavailability may occur. We will take reasonable steps to resolve issues promptly.

8. Disclaimer of Warranties

The service is provided “as is” and “as available” without warranties of any kind. We do not guarantee that:

9. Limitation of Liability

To the fullest extent permitted by UK law, we are not liable for any indirect, special, or consequential losses, including loss of profits, business interruption, data loss, or reputational harm.

Specifically, we are not liable for any loss, cost, or damage resulting from:

Our total liability for any claim shall not exceed the total fees you have paid in the preceding 12 months. Nothing in these terms excludes liability where it cannot legally be excluded (e.g., fraud or personal injury caused by negligence).

10. Intellectual Property

All software, branding, and materials associated with Agentsio remain our intellectual property or that of our licensors. You retain ownership of your customer data and call transcripts.

11. Suspension and Termination

We may suspend or close your account if:

Upon account closure, all associated transcripts and data will be deleted in accordance with our Privacy Policy.

12. Changes to These Terms

We may update these Terms occasionally. The revised version will be posted on this page with an updated date. Continued use of the service indicates acceptance of the revised Terms.

13. Governing Law

These Terms & Conditions are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

14. Contact Us

If you have any questions regarding these Terms, please contact:
📧 support@agentsio.co.uk
📍 Boston, Lincolnshire, United Kingdom